Shop Policy
Shipping, returns, and custom work terms. Draft for owner review before the store opens.
Orders and prices
Prices are in US dollars. Shipping and applicable taxes are shown separately at checkout. An order confirmation acknowledges receipt. If we cannot fulfill an order, we will contact you and refund payments for the unfulfilled item. Custom quoted work is accepted under its written quote.
Production and shipping
We ship to US addresses. Ready-made goods are marked in stock and ready to ship. Personalized plant stakes typically ship within 5-7 business days after payment and receipt of complete names. Complex custom work follows the quoted schedule. Carrier delivery estimates are separate from production time. If we cannot meet an agreed shipping date, we will contact you with a revised date and the option to accept the delay or cancel the unshipped order for a refund.
Custom quotes and deposits
Quotes normally remain valid for 14 days, subject to material sourcing and availability. We confirm changes with you before payment. The usual deposit is 50 percent, but the quoted deposit must cover committed material and sourcing costs. The quote specifies the amount and any physical sample or first-item approval. The balance is due before shipment.
Artwork and proof approval
Send clean, ready-to-use PNG or SVG artwork. We check feasibility before quoting; file and line requirements depend on the material and project. Two proof revisions within the original brief are included. Artwork cleanup, design help, further revisions, and scope changes are quoted before work, with design help at $25 per hour. You confirm you have the right to reproduce the artwork. Check spelling, dates, dimensions, and placement carefully. Production begins after written approval where a proof is required.
Natural materials and care
Wood grain, cork texture, and material batches vary. Natural materials and engraving may vary slightly from photographs. Follow the care instructions in each product listing.
Returns for ready-made items
Unused, unpersonalized stock items in their original condition may be returned within 14 days of delivery. Email Support@ZINNTO.com first for return authorization and instructions. Return a complete set when an item is sold as a set. For a change-of-mind return, you pay return shipping and the original shipping charge is not refunded. Eligible refunds go to the original payment method after inspection.
Personalized items and remakes
Personalized or made-to-order custom work is not eligible for a change-of-mind return after production begins. This does not remove your rights if we send the wrong item, use the wrong agreed material, or fail to produce the approved design. Report a problem with the order number and photos promptly, preferably within 7 days of delivery. We will arrange a suitable remake, replacement, or refund for an error on our part. Approved spelling or layout errors require a new quote.
Damage or missing parcels
Contact Support@ZINNTO.com with your order number and photos of damage, the packaging, and the shipping label. Keep the packaging while we resolve the issue. If a parcel is missing, contact us so we can investigate with the carrier. We will work with you on the appropriate replacement or refund; carrier delays do not change your statutory rights.
Cancellations
Ready-made orders may be canceled before shipment. For quoted custom work, contact us before proof approval or production starts. Any agreed design work already performed and nonrecoverable sourcing or material costs may be deducted, as stated in the quote. We explain those costs before taking the deposit. Work already produced cannot usually be canceled. If ZINNTO cannot fulfill the agreed work, we refund the unfulfilled portion.
Photography and portfolio privacy
Unless you select the portfolio privacy opt-out during checkout or when submitting order files, fulfilled orders may be photographed and shared at ZINNTO’s discretion in our portfolio, on our website or social media, and in our marketing. An opt-out selected in either place will be honored. We will not publish your contact information, order number, or submitted files.
You may also opt out before publication or request removal afterward by emailing Orders@ZINNTO.com. Include your order number and, for a removal request, a link, screenshot, or description identifying where the piece was published. We will remove the identified photos from channels we control and stop using them in future marketing. We cannot remove copies already printed or shared by others.
Privacy basics
We collect the contact, order, shipping, message, and artwork information you provide to process orders and answer requests. Form submissions are stored in WordPress and sent to the appropriate ZINNTO mailbox. Order processing also uses our host, email service, shipping providers, and any payment provider enabled at checkout. We do not sell your personal information. Read the Privacy Policy for details.
Affiliate links and site content
Some preservation equipment links are affiliate links. ZINNTO may receive a commission when you buy through them. Third-party sellers control their products, payments, shipping, and returns. ZINNTO does not sell freeze-dried food. Concept images illustrate possibilities and are labeled; they are not presented as completed client work.
Contact and terms
ZINNTO LLC, 7 Water Street Unit 72, Vienna, NJ 07880. Mailing address only; no storefront. Support@ZINNTO.com or (888) 350-5410. We normally reply within two business days. The terms in effect when you place an order apply to that order. These terms do not limit rights or remedies that applicable law does not allow us to limit.